A debt collection agency helps collect outstanding payments when they have not been paid after multiple reminders.
What does a debt collection agency do?
Before a case is transferred, LIV Residential will first send a payment reminder and a second reminder.
If no payment or agreement is made, the case may be transferred to a debt collection agency.
The collection agency will contact you to arrange payment or collect the outstanding amount.
If necessary, they can take legal action.
What should you do?
Received a letter from a collection agency?
This means your case has been transferred. From that moment on, you should contact the collection agency directly for all questions and arrangements.
Do not contact LIV Residential for this case
Once the case has been transferred, the collection agency handles all communication.
Act quickly
Contact the collection agency as soon as possible to discuss your situation and avoid further costs or legal steps.
Do you disagree with the claim?
If you believe the claim is incorrect, request a detailed explanation from the collection agency.
Ask for supporting documents, such as agreements or invoices.
Contact the collection agency directly to raise your objections.