Welcome to Line-Up!
With our advanced ticketing system, you can get your event set up in a matter of minutes.
If you are using Line-Up for the first time, then all you need to do is follow our simple step-by-step guide below - just click on the highlighted links for help articles about each step.
GETTING STARTED WITH LINE-UP
Sign up to Line-Up and create your Organisation:
Sign up to Line-Up - book a demo with us to get started
Create Organisation - enter your Organisation details
User Permissions - invite team members to your Organisation as various roles
ACCOUNT SET-UP
Set up some of the account-wide elements that you can use across all events:
Create Channels - control your sales through different channels, i.e. Box Office, Telephone, Website, which you can set on and off sale schedules for
Payment Methods - add the different ways users can pay for your tickets, including connecting to payment platforms
Create Venues:
a) Venue details - enter the name and address of your Venue
b) Venue Plans - build seats or areas with Reserved Seating or assign capacities with a General Admission plan
c) Seat Types - add categories to your seats if you have a Reserved Seating Venue Plan
4. Create Adjusters - set up the commissions or fees that can be set inside or outside of your prices
EVENT SET-UP
Now that you've set-up your account, you are ready to create your first event. Just go to the Events page, click New Event and add the following:
Info page - enter the details for your event
Performances - bulk create details for all your performances on one page
Availability Status - if you have Reserved Seating, create allocations and/or locks on seats before assigning to performances
PRICES & TICKETS
Set up your pricing and control how and where you sell your tickets:
Price Tables - set up the pricing structure for your event, including Price Bands and Variants. We have info for both General Admission and Reserved Seating examples
Visibility Rules - restrict how and when your prices are visible for ticket buyers
Access Tickets - use customer tags and visibility rules to create specific tickets for your Access customers
Basket Validation - set rules and limitations for your tickets
Price Profiles - add prices to seats if you have Reserved Seating or capacities if you have General Admission, before assigning them to your performances
TICKET DELIVERY & CUSTOMER COMMS
Customise your event further by attaching the following features:
Delivery Methods - choose how you would like your customers to receive their tickets
Print Rules - activate Delivery Methods on your event but setting barcode generation and attaching tickets
Ticket Templates - design what your tickets look like to your customers
Email Templates - design custom email templates to send to customers, e.g. pre/post-show emails
Merge Tags - add transaction-specific data/code that you can insert into your HTML Email and Ticket Templates
Opt-Ins - create terms and conditions/marketing Opt-Ins
EVENT & PERFORMANCE MANAGEMENT
Want to make changes to your event? You can do so in bulk using our quick editing features:
Manage Events - Filter and archive events on your Events list
Manage Performances - use the Filter and Action bars to make bulk edits to multiple performances
Import Barcodes - Sold tickets through a third-party? Upload external barcodes for an event
ON SALE
Now that your event is now ready, set up the following to start selling tickets:
Customer-Facing Booking Flow - choose your preferences so we can set up your booking flow and then you can add it to your website
Set up a Payment Terminal - to enable card payments for Box Office sales
Purchase Flows - set up your Box Office flows that you can use to sell tickets on Line-Up
BOX OFFICE
Sell tickets, make reservations and manage seats via the Box Office page:
Sell Tickets via the Box Office - learn how to use the Box-Office page for Reserved Seating and General Admission events
Reserve Tickets - learn how to use the Box Office page to reserve tickets for a set amount of time
EXTRAS
Customise your event's booking flow with promo codes, upsells and add ons:
ORDER AND CUSTOMER MANAGEMENT
Learn how to manage Order pages and edit Customer profiles:
Search Bar - learn how to use our search function to look for events, orders, customers and channels
Orders page - filter and export to find an order
Resend Tickets - email order confirmations and/or tickets to the customer from the order page
Manage Customers - add and edit customer details
Generate Barcodes - create a new barcode for an order
Download Tickets - print physical tickets
EXCHANGES & REFUNDS
Learn how to swap tickets and process refunds:
ATTENDEE MANAGEMENT
Manage attendance for your event with our scanning and checking-in features:
Scanning Tickets - Access Control Devices - add devices that you can use to scan and redeem tickets
Online Check-In - redeem barcodes for a performance, without having to use a scanner
Attendee List - build a report to show list of attendees for an event/performance
Transaction Item List - view all transactions/orders for a performance
REPORTING & DATA
Use our advanced reporting function which allows a full and flexible overview of your sales:
Reporting - Essential Info - see our glossary and breakdown for how reporting works on Line-Up
Build a Report - build your own customised report, with the fields and metrics of your choice
Build a Dashboard - create a group of reports
Schedule a Report - send a report by email periodically according to a schedule of your choice
Tracking - Data Layer Event for Line-Up Purchase Flow - see the different tracking events via the Line-Up Purchase Flow
PARTNERS
Get started on integration with our wider network of connected partners:
API Integrations - learn how third-party agents can access our software
Partners - Digital Marketing - see our tips and recommendations for external digital marketing