To generate item barcodes for an order, follow the simple steps below
NOTE - If you have a Delivery Method with Print Rules set up, you do not have to use the Generate Barcode option on an order unless you want to generate a new barcode. The Print Rules on an event and products will handle automatically generating a barcode.
Learn more about Print Rules
1. Find Order:
a) Use the Search bar at the top of any Line-Up page to find an order. Use the customer name, email address, event name or reference number
b) Reserved Seating (if not skip to step c)? Right-click on a seat to View Transaction.
Go to the Box Office page, select your event and performance and on the venue plan, hover over these seats to check the name attached to the booking:
Right-click on the seat and you'll see View Transaction appear - click this and the order will appear on a new tab for you:
c) Or you can go to the Orders page and use the Filter bar to find the order.
2. Generate Barcode:
a) If the customer was sent their tickets already and can't find them, then you may want to regenerate the barcode (just so nobody else can use the existing barcode that went out). On the Order page, click Barcode
NOTE - The order status (shown in the top left of the Order page) must show as Complete for this button to be available
b) On the pop-up, click Yes and the barcode will be generated/regenerated
c) Want to email this barcode/ticket to the customer? Click Email Order:
On the pop-up, select:
Email Template - select which template from the dropdown you want to be used for the email
Delivery Method - select which template from the dropdown for the transaction items
Attach Ticket Template - attach the template associated with this Delivery Method
d) Click Save and the order will be resent to the email that is attached to the order
3. View Barcode Generated Tickets for a performance:
a) Go to the Events page, select your Event and click Manage on your Performance
b) Click View Transactions on the performance page to see a Transaction Items list for that performance
c) All items with generated barcodes will show a date and time that the most recent barcode that has been generated in the Barcode Generated At column. If this field is empty for the item then it means the barcode has not yet been generated