In some cases, a withdrawal may not be processed immediately even after you’ve successfully submitted the request. This doesn’t always mean there’s an issue with your account or your funds.
Below are the most common reasons a withdrawal may be pending or delayed.
Bank statement verification pending or incomplete
Before withdrawals can be processed, we need to verify your linked bank account.
If your bank statement has not been verified yet, your withdrawal may remain pending until verification is completed.
Once your bank statement is verified, withdrawals usually proceed as normal and are processed daily at 12pm SGT.
2. Withdrawal processing times
Withdrawals are processed based on the withdrawal method and submission time:
Bank withdrawals are processed on working days.
Requests submitted after the daily cut-off time, on weekends, or on public holidays may be processed on the next working day.
What should I do if my withdrawal is still pending?
Check that your bank statement has been uploaded and verified
Allow time for processing and settlement, especially around weekends or holidays
If your withdrawal remains pending or something doesn’t look right, contact IG Client Services so a human agent can review your account details
Note
Once your bank account is successfully verified, future withdrawals to the same bank account won’t require further verification.