There are several common reasons why a withdrawal request may be unavailable or delayed. Please review the points below to determine what may be affecting your account.
1. Bank account not verified
Before withdrawals can be processed, your linked bank account must be fully verified. If verification is still pending or the submitted documents do not meet requirements, withdrawals will be restricted.
2. Incorrect bank details
Withdrawals may fail if the bank details provided are incomplete or incorrect.
Please ensure that:
The SWIFT/BIC code is correct
Any required reference or suffix (e.g. “XXX”) is included where applicable
3. Funds not yet settled
Funds from recently closed positions may not be immediately available for withdrawal due to settlement periods:
US markets: T+1 (funds available on the second working day)
All other markets: T+2 (funds available on the third working day)
Withdrawal requests submitted before funds have fully settled will not be processed.