Skip to main content

What happens if I lose my phone?

Your account & security

If you lose your phone or it's stolen:

1. Contact IG Markets customer support immediately via Whatsapp or send us an email at clients.sg@igmarkets.com.

2. You'll need to verify your identity through alternative means:

  • Government-issued ID

  • Account security questions

  • Recent account activity verification

3. Once verified, we'll help you:

  • Restore access on your new device

  • Review recent account activity for any suspicious actions

For added security, always ensure your contact information is up-to-date and consider enabling additional security features like biometric authentication.

Did this answer your question?