When to use Post Office energy
Post Office energy vouchers are best for recipients who top up an energy meter and have a provider on the Post Office network. Vouchers are redeemed in store at any of around 11,500 Post Office branches.
The Post Office network covers a different list of energy providers from PayPoint, so it's worth checking both lists if you're not sure which one your recipient's provider is on. If your recipient pays a bill rather than topping up a meter, send an Energy Card instead. If you're not sure which is right, send OneLink Energy. See: Which energy voucher should I send? for a full comparison.
Before you start: KYB
Post Office is a regulated product. You'll need to pass a Know-Your-Business (KYB) check for Post Office before you can send Post Office vouchers. The same KYB covers both Post Office cash and Post Office energy.
If you haven't yet passed Post Office KYB, email us at disbursements@huggg.me to start the process. It typically takes 3-5 working days to process a KYB form.
Fees
There are extra fees associated with this product. For an up-to-date breakdown of issuance fees, cancellation fees and any other charges, email us at disbursements@huggg.me.
Pre-send checklist
Before you send a Post Office energy voucher, confirm:
Your organisation has passed Post Office KYB
Your recipient's energy provider is on the Post Office partner list (see below) - the list differs from PayPoint, so check this specifically
Your recipient has their gas card, electricity key or Smart Meter card available
Your recipient is able to redeem in store at a Post Office branch
Your recipient understands they must wait at least 15 minutes after generating the voucher before presenting it at the till
Supported energy providers
Post Office energy vouchers work with the following energy providers (PayZone is part of the Post Office network, so the same supplier list applies):
Airtricity SSE
Avid Energy
Boost
British Gas
Budget Energy
Bulb
Calor Gas
Corona Energy
E (Gas and Electricity) Ltd
E.ON Next
EDF
Electricity Plus
Firmus
Green Energy UK
Haven Power
Inexus
Jersey Energy
Octopus Energy
Opus Energy
OVO Energy
OVO (S) formerly known as SSE
Power NI
Promentum
Rebel Energy
Scottish Power
Spark Energy Supply Ltd
SSE
The Renewable Energy Company
Unit Energy
Utilita
Utility Warehouse
Vital Energi
Whoop Energy
Wilson Energy
Recipients should redeem at a Post Office branch.
What to know
15-minute wait after claiming. Once your recipient generates the voucher on their phone, they must wait at least 15 minutes before presenting the barcode at the till. The voucher will not be processed correctly if used immediately. Make this clear to your recipient when sending.
In-store redemption only. The recipient must take their voucher to a Post Office branch with their gas card, electricity key or Smart Meter card.
Single use. The voucher can only be used once and will expire on the date shown.
Common issues and what to do
Issue | What to do |
Provider isn't on the Post Office list | Send a PayPoint energy voucher (different provider list) or an Energy Card (if they pay online by card) instead. |
Recipient doesn't have a Post Office branch nearby | Consider PayPoint energy (around 28,000 locations) or OneLink Energy. |
Recipient doesn't have their gas card, electricity key or Smart Meter card | They will need to obtain a replacement from their energy provider before they can redeem. |
Recipient presented the voucher within 15 minutes and it failed | They should wait the full 15 minutes from when the voucher was generated and try again at any Post Office branch. |
How your recipient redeems
Recipients open their link, generate the voucher, wait 15 minutes, and present the barcode at any Post Office branch along with their gas card, electricity key or Smart Meter card. For full recipient instructions, see the recipient-side article: How do I use my Post Office energy voucher?
Need help?
If you're not sure whether Post Office is right for a specific recipient, or you need to start a KYB process, email us at disbursements@huggg.me and we'll help.