When you claim your ATM cash voucher and enter your mobile number, a text message is sent to that number containing your order number and withdrawal amount. You need this text to complete the withdrawal at the ATM.
If you haven't received it, try the following first:
Check that you entered the correct UK mobile number when claiming - it must be a UK number
Check your phone has signal and isn't blocking messages from unknown senders
Wait a few minutes - there can occasionally be a short delay
Still nothing?
Email us at support@huggg.me and include the voucher link and the mobile number you entered. We'll look into it as quickly as we can.