If you can't see the payment option you normally use, here are the most common reasons why.
PayPoint isn't showing as an option
PayPoint's systems can only issue energy vouchers up to £49, so if your OneLink voucher is for more than £49 the PayPoint option will not be available. This is a PayPoint system limitation and not something we are able to change.
In this case, please contact the organisation that issued your voucher. They will need to cancel the current voucher and re-issue it as multiple smaller amounts (under £49) so you can redeem them at a PayPoint location.
PayZone isn't showing as an option
PayZone outlets are not listed separately because PayZone is a subsidiary of the Post Office and covers the same energy providers. If you normally use a PayZone location, select the Post Office option.
Something else not listed?
We're confident that between the three options - bill payment, meter top-up, and off-grid - every common energy payment method is covered. If you genuinely can't find a match for how you pay, please email us at support@huggg.me and we'll help work out the best option for you.