Your prepaid energy card is a digital Mastercard that you can use to pay your energy, water, or fuel provider online or by phone. Follow the steps below to claim it.
If you received a OneLink Energy voucher and chose I pay a bill, the steps below also apply.
💻 Open your link
Email or text: click the link and select See Details
Letter: go to huggg.me/claim, enter your 16-digit code, then select See Details
The next screen shows what the card can be used for and confirms the value. Read this carefully, then click Next when you're ready to continue.
📋 Enter your details
You'll be asked to enter:
First name and last name
Date of birth
Your address
Phone number
Email address
Once all your details are entered, click Submit my request.
You'll then receive a 6-digit verification code to the email address you provided. Enter this on the next screen to confirm your identity.
If you don't receive the code, click I didn't receive my One Time Passcode to request it again.
💳 Access your card
Click Claim my card. Your digital card appears on screen. Click See card details to view the full card number, expiry date, and CVV. You'll need these when you come to pay.
Use your card before the end of the month shown in the expiry date. After this point the card expires.
💷 Ready to pay?
See How do I use my prepaid energy card to pay my bill? for instructions on paying your provider online or by phone.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.