Your prepaid card is a digital Mastercard that you can use to pay your energy, water, or fuel provider online or by phone. Follow the steps below to claim it.
If you received a OneLink Energy voucher and chose I pay a bill, the steps below also apply.
💻 Open your link
Email or text: click the link and select See Details.
Letter: go to huggg.me/claim, enter your 16-digit code, then select See Details.
The next screen shows what the card can be used for and confirms the value. Read this carefully, then click Next when you are ready to continue.
📋 Enter your details
You will be asked to enter:
First name and last name
Date of birth
Your address
Phone number
Email address
Once all your details are entered, click Submit my request.
You will then receive a 6-digit verification code to the email address you provided. Enter this on the next screen to confirm your identity.
If you do not receive the code, click I didn't receive my One Time Passcode to request it again.
💳 Access your card
Click Claim my card. Your digital card will appear on screen. Click See card details to view the full card number, expiry date, and CVV. You will need these when you come to pay.
Use your card before the end of the month shown in the expiry date. After this point the card expires and the money is returned to the organisation that sent it.
💷 Ready to pay?
See How do I use my prepaid card to pay my bill? for instructions on paying your provider online or by phone.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.