If you don't have an email address or mobile phone number, you can still get your voucher as a printed letter. Ask the organisation that supports you, for example your council, school, or charity, to post it to you.
How a printed letter works
The letter contains a 16-digit code. The code isn't the voucher itself. You use it to claim your voucher online, then print the voucher to take to the shop.
To do this, you'll need a computer with internet access and a printer:
Go to huggg.me/claim on a computer and enter your 16-digit code
Follow the steps to choose your option, for example your supermarket or shop
Your voucher is generated. Print it to take with you to the shop or till
If you don't have a computer or printer
You can use a computer and printer at most public libraries.
If that isn't possible, contact the organisation that sent your voucher and ask if they can claim and print your voucher for you.
Still need help?
Email us at support@huggg.me and we'll do our best to assist.