Our 30-Day Money-Back Guarantee
We're confident you'll love Huel. If it's not right for you, we've got you covered with a simple, no-questions-asked guarantee.
Here's what you get:
30 days from delivery to decide
Full refund if it's not for you
Works for opened or unopened products
First-time purchases up to $115
What's not covered:
Bulk orders ($115+)
Orders older than 30 days
Repeat customers (first purchase only)
Before you return — let's find the right fit
Sometimes it's just about finding your flavour or format. Before going through a return:
Not sure about the taste? We can suggest alternatives (different flavours, or try Powder vs. Ready-to-Drink)
Worried about ingredients or allergies? Check our full ingredients list and nutrition info
Questions about how to use it? We can walk you through preparation and tips
Tell us what's not working, and we'll help you find something you'll actually love.
If you've decided to return:
Let us know — tell us your order number and reason (optional, but helps us)
We'll confirm you're eligible and send return instructions
Ship it back using tracked delivery (you cover shipping costs, but tracked gives you peace of mind)
Once we receive it, we'll refund your original payment method within 5-7 business days
About the refund amount:
We deduct $15 to cover the cost of shipping it to you originally. Return shipping costs are yours to cover. Everything else comes back to your original payment method.
A couple of things:
We recommend tracked shipping so you have proof your return arrived
We're not responsible if a package gets lost in transit (another reason tracked shipping is smart)
This guarantee is for genuine first-time purchases — we verify to keep it fair for everyone
Questions or want to explore alternatives first?
Say the word and we'll connect you with a specialist who can discuss your concerns and suggest the right Huel option for you before you commit to a return.