We're confident you'll love Huel. If it's not right for you, we've got you covered with a simple, no-questions-asked guarantee.
Here's what you get
30 days from delivery to decide
Full refund if it's not for you
Works for opened or unopened Huel products
First-time purchases up to $115
No need to return the products — you can keep them, pass them on to friends or family, or donate them to a local food bank
What's not covered
Huel bulk orders ($115+)
Huel orders older than 30 days
Repeat customers (first Huel purchase only)
Before you request a refund — let's find the right fit
Sometimes it's just about finding your flavour or Huel product format. Before going through a refund:
Not sure about the taste? We can suggest Huel alternatives (different flavours, or try Huel Powder vs. Ready-to-Drink).
Worried about ingredients or allergies? Check our full ingredients list and nutrition info.
Questions about how to use it? We can walk you through Huel preparation and tips.
Tell us what's not working, and we'll help you find a Huel product you'll actually love.
How to claim your 30-day money-back guarantee
Say "talk to a human" or reply with your order number and reason (optional, but helpful)
Our team will confirm you're eligible
There's no need to return the products — keep them, share them, or donate them
We'll refund your original payment method within 5–7 business days
About the refund amount
A $15 deduction is applied to cover the cost of the original shipping and handling for your Huel order. Everything else is refunded to your original payment method. You do not need to pay for or arrange any return shipping.
Questions or want to explore alternatives first?
Say "talk to a human" and we'll connect you with a specialist who can discuss your concerns and suggest the right Huel option for you before you request a refund.
Need further support?
If you have other questions about Huel or the 30-day guarantee, say "talk to a human" and we'll help.
Place or manage your Huel US order at huel.com/login