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Can I return my order?

How to return your Huel US order for a refund within 14 days — step-by-step return request process, return conditions, and what to expect from Huel's Customer Experience team.

Written by Jamie Forbes

Yes — you can return your Huel order for a refund within 14 days of delivery. Follow these steps to start your Huel return request.

Step 1: Access your Huel order

  1. Log in to your Huel account

  2. Click Order History

  3. Find the Huel order you want to return and click View Order

Step 2: Create a return request

  1. In your Huel order details, click Create a Return

  2. Select the Huel product(s) you want to return

  3. Choose a reason for your Huel return

  4. Click Submit to send your return request

Step 3: What happens next

After you submit your Huel return request, a member of Huel's Customer Experience team will review your return and follow up with return shipping information and next steps. Once Huel receives and inspects your returned Huel items, your refund will be processed.

Important conditions for your Huel return

  • Items must be unopened and unused — All Huel products you're returning must be in their original packaging and in the same condition as when received

  • Return shipping costs are your responsibility — Huel does not cover the cost of return shipping

  • You have 14 days from delivery — Your Huel return request must be submitted within 14 days of receiving your Huel order

Need further help? Say "talk to a human" and our team will point you in the right direction.

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