Huel does not offer direct exchanges. If your order isn't right for you, you can return it for a refund instead.
What You Can Do Instead
You can return unused, unopened Huel products within 14 days of delivery for a refund. First-time customers also have the option of the 30-Day Money Back Guarantee.
How to Return Your Huel Order
Include a note in your package with your Huel order number, full name and delivery address, and reason for return.
Send your package to the Geodis warehouse for your state: Chambersburg, PA (CT, DC, DE, FL, MA, MD, ME, NC, NH, NJ, NY, PA, RI, VA, VT, WV); Plainfield, IN (AL, AR, GA, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, ND, NE, OH, OK, SC, SD, TN, TX, WI, APO/FPO, GU, PR, VI); or Sparks, NV (AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY). Huelwear always ships to Plainfield, IN.
Ship using a tracked service and share the tracking number with Huel.
Return Conditions
Huel items must be unused and in their original condition
Return shipping costs are your responsibility
30-Day Money Back Guarantee (First-Time Orders Only)
If this is your first Huel order, say "talk to a human" and reference the Money Back Guarantee within 30 days of delivery — no return needed. Valid for orders up to $115, with a $15 fee deducted from the refund.
Need further support? Say "talk to a human" and we'll help.