If your Huel order is being returned to us, there are several common reasons why this might happen.
Common reasons your order is being returned
1. Items were damaged during transit Some items in your order may have been damaged during shipping, making the order undeliverable. When this happens, the carrier returns the order back to Huel.
2. Carrier couldn't locate your address The carrier may have had trouble locating your address or business location, so your order is being returned to us.
What happens next
Once your returned Huel order arrives back at our warehouse, we'll investigate the reason for the return and contact you to arrange a replacement or resolution.
You may receive:
A replacement order shipped to your address
A full refund to your original payment method
Assistance resolving the delivery address issue
What you should do
Say "talk to a human" and we'll connect you with a specialist who can:
Investigate why your order was returned
Confirm the best resolution for you
Arrange a replacement or refund if needed
Have your order number ready when you contact us.
Need further support?
If you have questions about your returned order or want to track its status, say "talk to a human" and we'll help resolve this for you.