Focus Areas can be utilized in two clear ways:
Delve into various focus areas based on the results from Flourish Pulse.
Use Focus Areas as a way to foster participation and a feedback culture, while continuously identifying areas for improvement within operational and daily tasks, such as day-to-day operations.
Provide feedback on received anonymous feedback through the Chatbox, while maintaining employee anonymity.
Focus Areas are built on a structure designed to promote concrete feedback and engagement. Through Focus Areas, the Flourish Chatbot places additional focus on free-text feedback by:
Adapting the dialogue to the employee:
Depending on the employee’s response when Flourish asks for a rating between zero and ten, the follow-up question varies. For example, an employee who answers three out of ten receives one type of follow-up question, while someone who answers ten out of ten gets another.
The core methodology of Flourish is built on the following:
a) Asking for a rating between 0-10 to obtain measurable data.
b) Asking why the employee gave that rating.
c) Asking how it could be improved, i.e., requesting a suggestion for improvement.
When someone answers Flourish’s questions, our chatbot can provide a summary of previous responses if the person has answered the same question before. Only the employee can see this, and this part of the chat is never shown to platform administrators.
More than 100 pre-prepared chats in Focus Areas ready for scheduling
There are a large number of prepared Focus Areas that both team administrators and system administrators can schedule. These are team-oriented and can be scheduled for a single occasion or on a recurring basis. They can be scheduled for individual teams or for all teams in the company if desired.
How is feedback presented to me as an administrator?
How is feedback presented to me as an administrator?
As an administrator, you can access incoming feedback via your Chatbox when logged in to Flourish.se. The information presented to you includes: which Focus Area the feedback refers to, the rating (0-10) given by the employee, and which team the person belongs to. Flourish never shows individual responses; the data is always grouped at the team level, containing at least four participants in the team.
As shown in the image above, Flourish displays the employee’s 0-10 rating as well as any free-text feedback provided. As an administrator, the employees’ responses are always separated between each session to maintain their anonymity. This also means that the chat is always presented in the same way, regardless of which chat channel the employee used to respond to Flourish chats. This applies to all types of administrators, regardless of permission level.
Can I, as a team administrator, respond to incoming feedback?
Can I, as a team administrator, respond to incoming feedback?
Yes, as a team administrator in Flourish, you can respond to incoming feedback from your team. The employee’s anonymity is always maintained unless the employee voluntarily discloses their identity through the chat or in other forums.
How long does it take to respond to a Focus Area?
How long does it take to respond to a Focus Area?
It takes approximately 30 seconds to respond to a Focus Area, but it also depends on the length of the feedback provided.