When it comes to depositing EUR via SEPA, or GBP via Faster Payments, it is vital that you add the bank account details from the sending bank account onto your deposit form. This will allow our finance team to assign the funds to your Coinmetro account without delays.
There are different methods to link your bank details, depending on whether you're using a desktop or the mobile app.
💻 How to Link Your Bank Details on a Desktop or Browser
💻 How to Link Your Bank Details on a Desktop or Browser
On the dashboard, click on "Deposit"
Select either EUR - SEPA or GBP - Faster Payments
Enter your bank details when prompted
Press "Continue" to link your bank details.
📱 How to Link Your Bank Details on the Mobile App
📱 How to Link Your Bank Details on the Mobile App
Linking your bank details on the Mobile app can be done using two different methods:
Method 1
From the Home screen, tap on "Deposit"
Select either EUR or GBP
Select either EUR - SEPA or GBP - Faster Payments
Enter your bank details when prompted
Press "Continue" to link them.
Method 2
From the Home screen, tap on your user avatar in the upper right-hand corner. This will take you to your Account Settings
Tap on "Payment Methods"
Scroll down until you find your Linked Banks and tap on "Link"
Enter your bank details and press "Continue" to link them to your Coinmetro account.
FAQs
Can I add bank details for multiple bank accounts?
Yes, as long as all bank accounts are yours and are under your name, you can add additional bank details by following the same steps above.
What if I have made a deposit without adding my bank details?
If you have already made a deposit but haven't linked your bank details yet, please add them immediately by following the steps above and let our Support team know once you have done so. We'll then let our finance team know and ensure the funds are credited to your account.