If you’ve withdrawn AUD from Coinmetro but it hasn’t arrived in your bank account, don’t worry — this guide will help you troubleshoot common issues.
⏳ Allow the Full Processing Time
Please allow two full business days for your funds to arrive.
Banking cut-off times, weekends, and public holidays can delay transfers.
If your funds haven’t arrived after two full business days, contact your bank first.
If your bank cannot locate the funds, reach out to Coinmetro Customer Support.
📧 Confirm First-Time Withdrawals
For withdrawals to a bank account for the first time, check your email for a message with the subject “💸 Funds on the move”.
Click the link and follow the steps until you see a confirmation screen.
🔍 Check Your Withdrawal Status
You can monitor your withdrawal status here.
If the transaction shows as “Sent”, the funds have left Coinmetro and are on their way to your bank. Please allow two business days for the funds to reach you.
🏦 Verify Your Banking Information
Ensure all banking details were entered correctly.
The name on your Coinmetro account must match your bank account — withdrawals to third parties are rejected.
✅ Confirm Your Coinmetro Verification
Your account must be fully verified to make withdrawals.
📞 Contact Your Bank
Sometimes banks reject transactions from cryptocurrency exchanges without notifying you.
Check with your bank if your withdrawal hasn’t arrived and all details are correct.
🤝 Still Need Help?
If you’ve checked all of the above and your withdrawal is still missing, please contact Coinmetro Customer Support for assistance.