If you have deposited USD and this has not arrived yet or is pending in your Coinmetro account, it is important to ensure the following.
For All USD Deposits
Make sure that all details were entered correctly on the deposit form and that the correct details were provided to your bank. If any details are incorrect, please contact Support.
Please check your emails. As Coinmetro is a licensed and regulated exchange, sometimes we may reach out to you by email for some additional information on the transaction.
Make sure the name on your Coinmetro account matches the name on your bank account. Deposits from third parties will be returned at your expense.
Make sure you have sufficient funds available in your bank account. If you have insufficient funds, your deposit will have been rejected.
Make sure the transaction was successful with your bank. Your bank may have rejected the transaction without your knowledge.
Make sure your Coinmetro account is fully verified. You can check the status of your verification here.
For USD Domestic Wire Deposits (for Business accounts only)
Please ensure that your Compulsory Reference was entered into the reference field. This allows our team to assign your deposit without delay. If you have forgotten to attach your Compulsory Reference, please contact our Support team.
For USD Domestic Wire deposits we kindly ask that you allow three full business days for the funds to arrive before contacting support. Banking cut-off times, weekends, and holidays can affect how long it takes for funds to reach us from your bank.
Please note: Our USD Fedwire deposit details have recently changed. Please check the USD Fedwire deposit tab for our new account details. If you've already sent a deposit to the old Fedwire details, the funds will be returned to your Coinmetro account automatically.
For Credit/Debit Card Deposits
If you have deposited USD via credit/debit card, please make sure that:
The name on your card matches the name on your Coinmetro account.
The card is valid for e-commerce, cryptocurrency, or foreign transactions (if you're unsure, contact your bank to clarify this).
The card is enrolled for 3D Secure transactions.
You have sufficient funds and have not exceeded any limits.
You have entered the correct 3D Secure password.
You have entered the correct CVC code or expiry date.
The card is still valid.
The card is not prepaid (we do not accept prepaid cards and the funds will be returned to you at your expense).
The deposit amount is no more than 5,000 USD.
If you have carefully checked all of the above and you are still having issues with your deposit, please contact our 24/7 live Customer Support team.