Guest App
Enhance the guest experience with customizable web pages and forms. Provide essential information, collect data, and gather feedback seamlessly to improve engagement.
9 articles
Pages
Build and share Digital Reception web pages, from online check-in to static pages you link directly.
- What to put on your Guest App pagesThe eight pages worth building, how to keep them usable on a phone, and how to stop them going stale.
- Create a Guest App pageBuilding and publishing a page, what happens when you edit a live one, and how it reaches a guest.
- Online check-inWhat online check-in does on Mews, on Apaleo, and on every other PMS, and how to build the form.
- Personalise a Guest App pageBranding your pages, and building one page per audience because a single page cannot vary by guest.
- Static page linksA fixed URL anyone can open, why tokens break on it, and when to use a token instead.
Forms
Create forms that collect guest data, including multi-guest check-in and details missing from OTA bookings.
- Multi-guest check-inWhy check-in forms collect details for every guest on a reservation automatically, and how Mews and Apaleo differ on what reaches the PMS.
- Create a formBuilding a form, why the form type changes behaviour, sending it with a token, and where submissions land.
- Collect guest data from OTA bookings with a profiling formAsk OTA guests for the email address and phone number the OTA masks, using a Guest App form sent through a journey, so you can contact them directly.
- What to put in a formThe building blocks, two field structures that work, and why every extra field costs you completions.