Guest App
Enhance the guest experience with customizable web pages and forms. Provide essential information, collect data, and gather feedback seamlessly to improve engagement.
10 articles
Pages
Build and share Digital Reception web pages, from online check-in to static pages you link directly.
- What to put on your Guest App pagesThe eight pages worth building, how to keep them usable on a phone, and how to stop them going stale.
- Create a Guest App pageBuilding and publishing a page, what happens when you edit a live one, and how it reaches a guest.
- Online check-inWhat online check-in does on Mews, on Apaleo, and on every other PMS, and how to build the form.
- Personalise a Guest App pageBranding your pages, and building one page per audience because a single page cannot vary by guest.
- Static page linksA fixed URL anyone can open, why tokens break on it, and when to use a token instead.
Forms
Create forms that collect guest data, including multi-guest check-in and details missing from OTA bookings.
- Multi-guest check-inWhy check-in forms collect details for every guest on a reservation automatically, and how Mews and Apaleo differ on what reaches the PMS.
- Create a formBuilding a form, what the form type does and does not change, sending it with a token, and where submissions land.
- Collect guest data from OTA bookings with a profiling formAsk OTA guests for the email address and phone number the OTA masks, using a Guest App form sent through a journey, so you can contact them directly.
- What to put in a formThe building blocks, two field structures that work, and why every extra field costs you completions.
Submissions
Read what guests send back: find a submission, see the answers, and keep track of which ones your team has dealt with.