Two support channels are available for Insights, both staffed by the Bookboost team.
In-platform: Talk to Us
Click Talk to Us in the left menu inside the platform. This is the fastest route for most questions.
Write to support@bookboost.io.
Which channel for what
Quick questions, how-do-I, what-does-this-metric-mean — Talk to Us.
Account-specific issues, data discrepancies, bug reports — Talk to Us, with a screenshot attached.
Requests for new metrics, dashboards, or data sources — see Requesting new metrics, data, or schema changes.
Anything urgent — Talk to Us, and mark it urgent in the message.
What to include in a bug report
A short description of what looks wrong.
The steps you took that produced the incorrect result.
The dashboard or tile where you saw it.
The filters and date range applied.
A screenshot if you have one.
The more specific the bug report, the faster it can be diagnosed.