There are two support channels for the AI Agent, both run by the Bookboost team.
In-platform: Talk to Us
Click the Talk to Us option in the left menu inside the platform. This is the fastest route for most questions.
Write to support@bookboost.io.
Which channel for what
Quick questions and how-do-I queries. Talk to Us.
AI Agent configuration help. Talk to Us. Attach a screenshot of the configuration.
A specific bad conversation. Talk to Us. Link the conversation in your message.
Bug reports. Talk to Us. Attach a screenshot and describe the steps that produced the issue.
Feature requests. Talk to Us or email. These are tracked actively.
Pricing and commercial questions. Your Account Manager. The AI Agent is a paid add-on to the Unified Inbox. See Turning on the AI Agent for your account.
What to include in a bug report
A short description of what went wrong.
The AI Agent in question and its configuration.
The conversation where the issue happened (link or screenshot).
The expected versus actual behaviour.
The more specific you are, the faster it gets diagnosed.
Need Help?
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.