Each AI Agent in Bookboost has a dedicated knowledge section. The agent answers only from the Facts and FAQs inside its own section. There is no shared knowledge pool across agents. If you run two AI Agents, each one needs its own knowledge built out.
Why per-agent knowledge
Different AI Agents have different purposes. A WhatsApp check-in agent needs arrival logistics. A reservations enquiries agent needs booking and cancellation policies. A wellness concierge agent needs spa, treatment, and dining details.
Keeping the knowledge per agent means each one stays tightly scoped. The agent does not get confused by information that does not apply to its conversations, and guests do not get answers pulled from the wrong context.
What this means in practice
If you run one AI Agent across all use cases, build out the full knowledge inside that single agent.
If you run multiple AI Agents, each agent maintains its own knowledge. Updating a Fact in one does not update it in another.
When you create a new AI Agent from a template (see Choosing a starting template), the template's pre-configured Facts and FAQs are copied into the new agent's knowledge section. You then add and edit from there.
Adding knowledge to an AI Agent
From the AI Agent configuration, open the Knowledge tab. You see every Fact and FAQ configured for this specific agent, grouped under All, Facts, and FAQ.
Step 1. Open Knowledge and start a new entry. Click the Knowledge tab, then click Add FAQ or Add facts. Another option is to click Add and then click Add FAQ or Add facts. On a new AI Agent, an empty state prompts you to add your first facts and FAQs about your hotel.
Step 2. Write the question and answer. Type the guest's question in the first field (for example, "What time is the check in?") and the answer in the second field (for example, "Check-in starts at 15:00"). See Writing effective FAQ entries for how to phrase these well, and Adding Facts about your property for Facts.
Step 3. Add a new entry. Click Add then Add FAQ or Add facts to save it, then repeat to add more entries.
Step 4. When you have finished, click Activate to apply the updated knowledge to the live AI Agent, and confirm.
A starter set for a check-in AI Agent
If you are setting up a WhatsApp check-in AI Agent, the minimum useful knowledge set is:
Check-in time
Early check-in policy
Late check-in (after reception closes)
Address and arrival directions
Parking on arrival
Luggage storage if arriving early
Contact number for arrival issues
Add more once the AI Agent is live and you see what guests are actually asking.
A starter set for a reservations enquiries AI Agent
For an agent handling pre-booking and post-booking questions:
Room types and bed configurations
Cancellation policy (by booking channel if it varies)
Modification policy
Group booking process
Payment and deposit policy
Invoice generation
Check-in and check-out times
Growing the knowledge over time
If your AI Agent regularly escalates questions it should be able to answer, the fix is to add the missing Fact or FAQ to its knowledge section. See Collection 6 for the diagnostic process.
Maintaining multiple AI Agents
When you run multiple AI Agents in the same Bookboost account, knowledge does not sync between them. If your check-in policy changes, update it in every AI Agent that needs to know.
If you find yourself maintaining the same Fact across several agents, consider whether one of these patterns fits your portfolio better:
Property Assistant template: one AI Agent per property, with property-specific knowledge in each.
Single AI Agent across properties: one agent handling all conversations, with knowledge written to cover every property.
Your Account Manager can help you choose the right pattern.
Need Help?
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.