Building the Knowledge Base
The AI Agent answers from a knowledge base of Facts and FAQs that you provide. These articles cover what each knowledge type is for, how to write good entries, and how to activate them for a specific AI Agent.
7 articles
- Facts and FAQs: how the AI Agent learnsThe two knowledge types the AI Agent reads — Facts and FAQs — and how they work together.
- Writing effective FAQ entriesFive rules for FAQ entries the AI Agent can match and answer well, plus what to avoid.
- Adding Facts about your propertyWhat to include in the Facts section and how Facts differ from FAQs.
- Testing Your AI Agent with the Preview PanelHow to use the Preview panel to simulate guest conversations and test the AI Agent before going live.
- Building out your AI Agent's knowledgeHow per-agent knowledge works and how to add Facts and FAQs in the Knowledge tab.
- Answering reservation questions: how guest verification worksHow the AI Agent answers questions about a guest's own reservation, why verification is required, and which channels can verify.
- How the AI Agent recognises returning guestsHow guest context lets the AI Agent adapt its tone to a guest's history and preferences, and how guest privacy is protected.