Bookboost AB

The two knowledge types the AI Agent reads — Facts and FAQs — and how they work together.

Facts and FAQs: how the AI Agent learns

Five rules for FAQ entries the AI Agent can match and answer well, plus what to avoid.

Writing effective FAQ entries

What to include in the Facts section and how Facts differ from FAQs.

Adding Facts about your property

How to use the Preview panel to simulate guest conversations and test the AI Agent before going live.

Testing Your AI Agent with the Preview Panel

How per-agent knowledge works and how to add Facts and FAQs in the Knowledge tab.

Building out your AI Agent's knowledge

The AI Agent answers from a knowledge base of Facts and FAQs that you provide. These articles cover what each knowledge type is for, how to write good entries, and how to activate them for a specific AI Agent.

Building the Knowledge Base

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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