Facts are the reference layer underneath your FAQs. Where an FAQ is a question and answer, a Fact is a discrete statement about your property that the AI Agent can draw on.
What to add as a Fact
Operating information
Check-in and check-out times
Breakfast hours and location
Restaurant and bar opening times
Spa and pool hours
Reception hours
Location and contact
Property address
Nearest public transport stops
Distance to airport and main attractions
Contact phone numbers
Policies
Cancellation policy
Pet policy
Smoking policy
Children policy
Group booking minimum
Amenities
Wi-Fi network name (the password is best handled separately, ideally via a personalised channel)
Parking availability and cost
Gym and pool access
Accessibility features
Services
Laundry and dry cleaning
Luggage storage
Concierge services
Room service hours
How Facts differ from FAQs
Facts are factual statements. Statements of truth about the property.
FAQs are question-answer pairs. A guest asks, the agent answers.
Both Facts and FAQs live in the AI Agent's knowledge section.
Keeping Facts up to date
Assign one person to own the Facts list. When something changes (a restaurant opens later in winter, or parking prices go up), they update the Fact. Stale Facts are the most common cause of customer complaints about AI Agent answers.
Need Help?
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.