When you create a new AI Agent, the first decision is which template to start from. Templates come with a tone, a starter set of knowledge topics, and pre-written FAQs aligned to a specific property type.
Note: There's always the option to start from scratch. In that case, the tone, the starter set of knowledge topics, and the prewritten FAQs won't show up.
What a template gives you
A starting tone calibration
A pre-configured set of knowledge topics
A starter library of common guest FAQs for that segment
A default assignment rule structure
You can change everything after the template is applied. The template just saves you from starting blank.
Available templates
Four templates ship with the AI Agent today.
City Hotel Assistant
For: Business and city hotels
Tone: Neutral
The default for urban properties. It focuses on the operational essentials business travellers ask about most often: parking, invoices, public transport, and 24-hour reception. The neutral tone fits a wide range of brand voices.
Pre-configured knowledge topics: Check-in, Check-out, Early check-in, Late check-out, Breakfast, Restaurant, Parking, Wi-Fi, Address, Reception, Payment, Gym, Public transport, Luggage storage, Pet policy, Accessibility, Invoice.
Distinctive FAQs included:
Do you accept cash payments?
Can I get an invoice for my stay?
How do I get to the hotel from the airport?
Do you have a 24-hour reception?
Do you have parking available?
Hostel Assistant
For: Hostels and lifestyle properties
Tone: Casual
Tuned for the social, community-driven nature of the hostel segment. It covers shared-living amenities like kitchens, lockers, events, laundry, and the bar, in a friendly tone that matches the vibe of these properties.
Pre-configured knowledge topics: Check-in, Check-out, Early check-in, Late check-out, Breakfast, Wi-Fi, Towel, Lockers, Kitchen, Bar, Events, Laundry, Reception, Pet policy, Accessibility, Payment, Location, Luggage storage.
Distinctive FAQs included:
Is there a kitchen guests can use?
Do you have lockers or luggage storage?
Do you host events?
Is there a common area and is it open 24/7?
Is there a designated smoking area within the hotel?
Luxury Hotel Assistant
For: Luxury resorts and wellness hotels
Tone: Formal
Built for premium guest experience. It covers high-end amenities like the spa, pool, concierge, airport transfers, and kids club, using a formal tone that aligns with the brand standards expected in this segment.
Pre-configured knowledge topics: Check-in, Check-out, Early check-in, Late check-out, Breakfast, Restaurants, Spa, Pool, Gym, Airport transfer, Concierge, Wi-Fi, Pet policy, Payment, Kids club, Luggage storage, Accessibility.
Distinctive FAQs included:
Do you have a spa or wellness center?
Is there a gym or pool available?
Is there a kids club?
Do you allow pets?
Is breakfast included in the room rate?
Property Assistant
For: Hotel groups or operators managing multiple properties
Tone: Neutral
The most flexible template. It shares the same knowledge scope as the City Hotel Assistant but is designed to be cloned and configured per property, with routing handled via assignment rules. The right choice if you need differentiated agents across your portfolio rather than a single shared one.
Pre-configured knowledge topics: Check-in, Check-out, Early check-in, Late check-out, Breakfast, Restaurant, Parking, Wi-Fi, Address, Reception, Payment, Gym, Public transport, Luggage storage, Pet policy, Accessibility, Invoice.
Distinctive FAQs included:
Do you have a 24-hour reception?
Do you have lockers or luggage storage?
Do you offer parking?
How do I get to the hotel from the airport?
How to choose
Property type | Recommended template |
Business or city hotel, single property | City Hotel Assistant |
Hostel or lifestyle property | Hostel Assistant |
Luxury resort or wellness hotel | Luxury Hotel Assistant |
Multi-property group needing one agent per property | Property Assistant |
If you are unsure which template best fits your brand, your Account Manager and/or the Support team can recommend one based on your portfolio.
After applying a template
Click your preferred selection. The AI Agent is created with the template's structure, ready for you to add a name, refine the tone, configure channel rules, and add property-specific knowledge.
Need Help?
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.