The AI Agent is under continuous development. Please see below some current limitations.
Channels
No responses on Booking.com. Booking.com messages still need to be handled by your team. Every other supported channel (Email, SMS, WhatsApp, and Expedia) is covered.
What the agent cannot read
No image understanding. A guest sending a photo (of a damaged item, a receipt, a passport) escalates to a human.
No voice notes. Voice messages cannot be transcribed or interpreted by the agent.
No document attachments. PDFs, Word files, and scanned papers all escalate.
Text is the only input the agent processes today.
What the agent cannot do
No PMS actions. It cannot modify a reservation, post a charge, change room assignments, or take any other action in your PMS.
No actions outside the ticket. The agent's reach is the conversation thread. It cannot trigger workflows in other systems unless those workflows are set up to listen to inbox events.
What the agent does not yet know
Limited guest profile access. The agent currently works from the ticket context and the Facts and FAQs you configure. It does not have access to the guest's full reservation history, preferences from past stays, or loyalty status yet. Note that this is in development and will be released shortly.
What the agent cannot learn
No self-training. You update knowledge; the agent does not learn from past conversations on its own. New patterns require new FAQs.
Need Help?
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.