Every AI Agent conversation is logged in your Unified Inbox alongside conversations handled by your team. There is no separate 'AI Agent inbox'.
Where to find them
In the Unified Inbox, AI Agent conversations appear in the same view as human-handled ones. They are tagged so you can filter to AI Agent-only conversations when needed.
What to look at in the first weeks
After going live with a new AI Agent, review conversations regularly. Three things to check:
1. Where did the AI Agent hand off? Look at escalated conversations. If the AI Agent is escalating questions it should be able to answer, the knowledge base has a gap. Write a new FAQ or activate an existing one.
2. What is the AI Agent answering correctly? Spot-check resolved conversations. The AI Agent will confidently quote whatever you wrote, so the test is whether the answer was actually correct and complete.
3. Are there patterns in the questions guests ask? Often, the AI Agent reveals questions you did not realise guests had. Update the knowledge base to cover them.
Using the Inbox Dashboard
If you have Bookboost Insights, the Inbox Dashboard surfaces useful patterns:
An AI summary clustering frequent conversation topics, plus an average sentiment score. New patterns in this view are usually the next FAQ to write.
Response times by channel and operator. How the AI Agent is doing against your standards.
Resolution time by operator and channel. How long AI Agent-handled conversations take to close compared with human-handled ones.
For more, see the Bookboost Insights documentation.
What 'good' looks like
Resolution rate climbing week over week as the knowledge base improves.
Escalations clustered around legitimate complex topics, not routine FAQ gaps.
Operator feedback that handovers arrive with useful context, not garbled threads.
Need Help?
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.