Introduction
Bookboost offers different user roles to ensure that each team member has access to the tools and features most relevant to their work. This article explains the Service role — what it is, who it's for, and what it can (and cannot) access within the platform.
Main Concept: The Service Role
The Service role is designed for team members who work in a guest-facing capacity within your hotel. It provides access to the core tools needed to interact directly with guests and manage day-to-day hospitality tasks — while keeping more advanced features reserved for the right roles.
Use Cases
The Service role is ideal for:
🏨 Front desk staff who need to interact with guests through messaging
✅ Team members managing tasks, such as tracking whether a guest has checked in or not
👀 Staff who need to monitor guest activity and ensure smooth day-to-day operations
Sections Available to the Service Role
A Service operator has access to the following sections only:
📥 Inbox — Communicate with guests directly (with some limitations — see below)
✅ Tasks — Manage and track guest-related tasks
👤 Guests — View guest profiles (with some limitations — see below)
📅 Reservations — Access reservation information
🖥️ Guest App — Manage the digital reception experience
Known Issues or Limitations
No access to Campaigns — Service operators cannot create or manage campaigns. To work with campaigns, a Marketing or Admin role is required.
Inbox limitations — The Inbox is available, but with some restrictions compared to higher-level roles.
Profile limitations — Guest profiles can be viewed, but Service operators cannot manually import guests. This action requires an Admin role.
Conclusion
The Service role gives guest-facing staff the right level of access to do their jobs effectively — from messaging guests to managing tasks and reservations — without exposing them to tools intended for other roles. Understanding these boundaries helps teams work efficiently and ensures the right people have the right permissions. ✅
Support
Please contact us through the 'Talk to Us' option on the left menu in the platform, or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.