Bookboost AB

Web Messenger is Bookboost’s dedicated chat widget for your hotel’s website. Displayed as a chat bubble, it allows guests to reach out directly while browsing your site—helping you create a welcoming, responsive first impression and convert more visits into bookings.

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Here are the key benefits of integrating Web Messenger on your website:

Automate responses to common questions and reduce over 50% of phone calls, freeing up your team to focus on valuable inquiries.

- Automate responses to common questions and reduce over 50% of phone calls, freeing up your team to focus on valuable inquiries.

Be service-ready 24/7 with auto-replies and human responses.

Note: 24/7 availability is optional. You can choose to show the chat only when staff are online or set a custom visibility schedule.

Hotels using Web Messenger have reported an 11% improvement in guest satisfaction scores.

- Be service-ready 24/7 with auto-replies and human responses.
 Note: 24/7 availability is optional. You can choose to show the chat only when staff are online or set a custom visibility schedule.
- Hotels using Web Messenger have reported an 11% improvement in guest satisfaction scores.

Help guests instantly by answering pricing, room, or availability questions—leading to up to a 10% chat-to-booking conversion rate.

Assist undecided guests in real time and guide them to complete their booking.

- Help guests instantly by answering pricing, room, or availability questions—leading to up to a 10% chat-to-booking conversion rate.
- Assist undecided guests in real time and guide them to complete their booking.

🛠️ How to Install Web Messenger on Your Website

To display the Web Messenger chat bubble on your hotel website, follow these steps:

Go to Settings → Websites, or navigate directly to

<a href="https://platform.bookboost.io/#/settings/websites" rel="nofollow noopener noreferrer" target="_blank">https://platform.bookboost.io/#/settings/websites</a>

Click the “Add New” button in the top-right corner.

- Name: Use an internal reference (e.g., “Main Site EN” or “Luxury Villas ES”). This field is not shown to guests.
- Website URL: Enter the exact website address where you want to embed the Web Messenger.

Click Save. A script snippet will be generated.

Copy and paste this script into the <code>&lt;head&gt;</code> section of your website.

Tip: Ask your web developer to help if needed.

After setup, scroll down to customize the appearance of the chat widget—change language, colors, welcome message, and branding.

1. Log in to your Bookboost platform.
2. Go to Settings → Websites, or navigate directly to
 <a href="https://platform.bookboost.io/#/settings/websites" rel="nofollow noopener noreferrer" target="_blank">https://platform.bookboost.io/#/settings/websites</a>
3. Click the “Add New” button in the top-right corner.
4. Fill in the form:
 - Name: Use an internal reference (e.g., “Main Site EN” or “Luxury Villas ES”). This field is not shown to guests.
 - Website URL: Enter the exact website address where you want to embed the Web Messenger.
5. Click Save. A script snippet will be generated.
6. Copy and paste this script into the <code>&lt;head&gt;</code> section of your website.
 Tip: Ask your web developer to help if needed.
7. After setup, scroll down to customize the appearance of the chat widget—change language, colors, welcome message, and branding.

📌 Note: The chat bubble is fixed in the bottom-right corner of your website and cannot be moved to a different position.

➕ Creating Multiple Web Messenger Interfaces

If your hotel manages multiple websites (e.g. per brand or language), you can create separate Web Messenger widgets for each one.

Return to Settings → Websites.

Click “Add New” to create a widget for another domain.

Set a unique internal name and website URL, then customize the widget settings for branding and language consistency.

1. Return to Settings → Websites.
2. Click “Add New” to create a widget for another domain.
3. Set a unique internal name and website URL, then customize the widget settings for branding and language consistency.

Each widget works independently, ensuring a localized and branded guest experience per website.

Bookboost Web Messenger is a simple yet powerful tool that transforms your hotel website into a responsive, guest-friendly touchpoint. With easy setup, full customization, and measurable impact, it helps you convert more visitors, reduce staff workload, and elevate your guest experience.

👐 Please get in touch with us through <a href="https://www.notion.so/HelpKit-Help-Centre-63a2385715414459828f5be1ebc80fc0?pvs=21" rel="nofollow noopener noreferrer" target="_blank">Bookboost Support</a> email at <a href="mailto:support@bookboost.io" rel="nofollow noopener noreferrer" target="_blank">support@bookboost.io</a> if you have questions or need additional support.

🌐 Web Messenger

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🌐 Web Messenger

💡 Why Use Web Messenger?

Increase Efficiency

Enhance Guest Satisfaction

Drive More Direct Bookings

🛠️ How to Install Web Messenger on Your Website

➕ Creating Multiple Web Messenger Interfaces

Conclusion