Introduction
This article walks you through how to configure, schedule, and send a Broadcast campaign in Bookboost CRM. It also explains how channel preferences work, the difference from Journey Campaigns, and how to handle audience selection and broadcast limits.
š Step-by-Step Guide to Send a Broadcast
1. Configure Channel Preferences
As mentioned before you can change the channel preferences after creating the broadcast.
Click on Channel Preferences under the Campaign name and property
Adjust your channel preferences depending on how you want messages to be delivered.
2. Time
Youāll notice that the Trigger field (available in Journey Campaigns) is replaced by a Time field.
Choose when to send the broadcast:
3. Understand Time Zone Settings
The scheduled time shown will be in the propertyās time zone.
If your current time zone is different from the propertyās (e.g., you're in Europe and the property is in New York), hover over the interrogation icon (?) to view the time difference and confirm accuracy.
4. Audience Selection
You must add an audience to the broadcast, or the system will show an error and the broadcast wonāt be sent.
Once an audience is selected, the interface will show:
5. Sending and Limitations
Broadcasts are only sent once.
This differs from Journey Campaigns, which are triggered automatically and repeatedly.
6. Content
The rest of the process is the same as when building a Campaign
ā ļø Broadcast Sending Limits
Default Limit
By default, broadcasts can be sent to up to 1,000 guests.
How to Increase Your Limit
Contact support@bookboost.io to request a higher limit.
Mention the new limit you'd like (e.g., 10,000 or 50,000).
We will update the limit for your property. Thereās no need to inform us againāyouāll be able to send campaigns to up to the increased amount at any time. Youāll only need to contact us again if you want to increase the reach further in the future.
Thereās no unlimited option, but we can increase the limit based on your request.
š Important: If you are unsure about your current limit or know that your current limit is less than the messages you are going to send. Please reach out at least 24 hours in advance if you plan a large campaign to ensure we have time to update your sending limit.
š Consent Considerations
Consent is not mandatory, but if you have collected and stored guest consent in Bookboost:
ā Conclusion
Broadcasts are powerful for sending timely, one-time messages to a group of guests. By setting the correct channel preferences, adding an audience, and managing sending limits, you ensure that your communication reaches the right people at the right time.
š¬ Please contact us through the āTalk to Usā on the left Menu in the platform or through the Bookboost Support email at support@bookboost.io if you have questions or need additional support.