This guide aims to help with a synchronization failure - App Error on Atlas eMAR. Please follow the below steps before raising this to our support team as this will help us resolve your query faster.
IMPORTANT: PLEASE DO NOT UNINSTALL THE APP IF YOU CANNOT SYNC AS THIS WILL LEAD TO LOSS OF DATA.
Log in to the device as a user
Select Options
Select "Update Prescribed items"
Please note: Only Server Pod & configure Wi-Fi options will be displayed if you have not logged into eMAR.
Updating the prescribed items can take several minutes.
Please note:
If the above steps do not clear the App error contact Atlas Support.
If you are unable to synchronise a handset do not use another handset on the same unit until the first handset has been successful synchronised. When more than one device is used on a single unit, there is a risk that the devices do not communicate with each other, and a resident could be overdosed on a medication.
Paper MAR charts should always be the last resort.
If you print paper MAR charts from Atlas Central via run reports. Set the start date to 7 days prior. This not only means that you have a record of what has been given for the last 7 days (including weekly medications), but you also will have all of the required timeslots displayed.