Overview
This article explains how to generate and use vouchers. Vouchers are beneficial when offering future credits to guests, often due to refunds or promotions. This guide details how to create a voucher from a reservation and apply it to future bookings.
Step-by-step instructions
1. Generate a voucher from a reservation
Access the specific reservation in question.
Navigate to the
Paymentstab.Select the option to log a refund, which will generate a voucher ID.
2. Locate the voucher ID
Find the voucher ID on the reservation where it was created.
You can also locate the voucher ID in the client's file for reference.
3. Apply the voucher to a new reservation
Start creating a new reservation.
Choose the "
Client Voucher" payment option.Enter the voucher ID to apply it as payment for the reservation.
FAQs
Where can I find the generated voucher?
Where can I find the generated voucher?
The voucher ID is available on the generating reservation and in the client's file.
Can I use a voucher for partial payment?
Can I use a voucher for partial payment?
Yes, vouchers can be used for full or partial payment depending on the amount.
Will the client be notified about the voucher?
Will the client be notified about the voucher?
No, clients aren't automatically notified. It's recommended to inform them manually about their voucher details.