Overview
This article explains the process of adding an additional accommodation to an existing reservation within your property management system. This is useful when guests request additional rooms or changes to their booking without needing to create a new reservation. Understanding this process ensures efficient management of guest modifications and billing.
Step-by-step instructions
Access the Reservations section
Navigate to the
Reservationssection in your left sidebarFind the booking you wish to modify
Open the booking details
Click on the desired booking
Select "
View booking details" to access the full reservation information
Add new accommodation
Locate the
SummarysectionClick "
Add accommodation"View the list of available accommodations and their availability for the reservation dates
Select the desired accommodation to add
Configure new accommodation details
Specify the number of adults and children for the additional accommodation
Set the price of the stay for the added accommodation
Add any extras that apply to this accommodation
Finalise the changes
Review the updated total amount in the Payments section
📌 Note: Adding a new accommodation will adjust the total amount in the Payments section, but existing or scheduled payments through AmenitizPay will not automatically update. Ensure you handle any necessary payment adjustments manually.
FAQs
Do I need to create a new booking for additional rooms?
Do I need to create a new booking for additional rooms?
No, you can add new accommodation to an existing reservation without creating a new booking.
Will the guest be charged automatically for the additional room?
Will the guest be charged automatically for the additional room?
No, you will need to manage payment adjustments separately since AmenitizPay doesn't update automatically with these changes.
How do I handle refunds if changes are made after payment?
How do I handle refunds if changes are made after payment?
You can refund a guest by processing a refund manually through the payment interface if necessary.
Can I edit the guest details for the added accommodation?
Can I edit the guest details for the added accommodation?
Yes, after adding the accommodation, ensure to update the guest details as required.