Amenitiz (EU)

___________________________________________________________

This article explains how to access and review the history of reservations in your property management system. Tracking a booking's history is essential for understanding various actions taken over time, such as the reservation's creation, its source, automated emails sent, and invoice-related activities. This information is valuable for managing bookings and providing insights into guest interactions and financial transactions.

- Navigate to Reservations in the left sidebar of your Administrator area
- Click on the booking you wish to review
- Click "View booking details"

- Select the Inbox tab
- Scroll down to the "Communication logs" section

- Examine when the reservation was created and its source (e.g., Airbnb, Booking Engine)
- Check when automated emails were sent to both the guest and the property
- Verify the creation of invoices, cancellations, and credit notes

1. Access the reservation history
 - Navigate to Reservations in the left sidebar of your Administrator area
 - Click on the booking you wish to review
 - Click "View booking details" 
2. View communication logs
 - Select the Inbox tab
 - Scroll down to the "Communication logs" section 
3. Review reservation details
 - Examine when the reservation was created and its source (e.g., Airbnb, Booking Engine)
 - Check when automated emails were sent to both the guest and the property
 - Verify the creation of invoices, cancellations, and credit notes

The history also includes the source of the booking, which can come from an OTA, the booking engine, or be manually entered.

You can find details about the creation of the reservation, communication logs, and any financial documents like invoices and credit notes.

What information can I find in the booking history?

Yes, the history will indicate if a booking was entered manually, though it might not specify the individual user.

Can I see who created a manual booking?

Guests are not automatically notified of changes recorded in the booking history. It's recommended to communicate any significant updates directly.

Are guests notified about changes recorded in the booking history?

At present, the system does not support direct downloads or printing of booking histories. Contact support for possible solutions.

Can I download or print the booking history for records?

Learn how to access and interpret the reservation history, including creation details, source, emails, and invoice actions.

How to access and interpret the reservation history of a booking

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

How to access and interpret the reservation history of a booking

Overview

Step-by-step instructions

Access the reservation history

View communication logs

Review reservation details

FAQs

What information can I find in the booking history?

Can I see who created a manual booking?

Are guests notified about changes recorded in the booking history?

Can I download or print the booking history for records?