Overview
This article explains how to enable overbooking in your booking engine settings. By default, the system restricts bookings to the exact number of available units to prevent overbooking. However, you may choose to allow overbooking to maximise your property's booking capacity during high-demand periods. This guide will help you adjust your settings to allow for overbooking, should you need more flexibility in managing room availability.
Step-by-step instructions
Access the Booking Engine Options
Navigate to
Booking Engine → Settings → Optionsin your Extranet.
Enable Overbooking
Scroll to the bottom of the Options page to find the "danger zone" section.
Click on “Limit the number of possible bookings to the number of rooms in the category”.
Select “No” to allow overbooking, enabling bookings to exceed the available room count.
FAQs
What happens if I set overbooking to No?
What happens if I set overbooking to No?
Setting overbooking to "No" allows bookings to exceed the number of available rooms, which can help maximise occupancy.
Is overbooking advisable?
Is overbooking advisable?
Overbooking can maximise revenue during peak times but requires careful management to prevent guest inconvenience.
Can I restrict overbooking to certain dates?
Can I restrict overbooking to certain dates?
No, overbooking settings apply globally and not to specific dates or room types. Adjust settings manually when needed.
How do I revert to no overbooking?
How do I revert to no overbooking?
Return to the Options page and select “Yes” next to “Limit the number of possible bookings to the number of rooms in the category”.