Overview
The General Report provides a full overview of your property’s performance over a selected period. It includes key performance indicators (KPIs) such as occupancy, revenue per room, revenue per guest, length of stay and more.
This article explains how to access the General Report and how to understand each metric so you can better monitor your property’s performance and make informed operational and pricing decisions.
Before you start
The General Report is generated and sent by email.
It includes data based on stay dates, not booking dates.
Cancelled bookings are not included unless stated otherwise.
If you use out-of-order or out-of-inventory blocks, they will impact your available rooms calculation.
Step-by-step instructions
1. Access the General Report
Go to Reports in your Amenitiz dashboard.
Select Reports in the submenu.
Tick the General Report checkbox at the top of the list.
Click Next when the pop-up appears.
2. Select the delivery settings
Choose the email address where the report will be sent.
Select the date range you want to analyse.
Click Send reports to generate the file.
Understanding the indicators
Total rooms sold
Rooms sold during the selected period, based on stay dates.
Cancelled bookings are excluded.
Example:
If a booking stays 1–5 May (4 nights) and another stays 4–8 May (4 nights), and you export 1–5 May, your total rooms sold is 7 nights, as nights on 6–8 May fall outside the selected range.
Total available rooms
The total number of rooms that could have been sold during the period.
Calculated as: number of rooms × number of nights
Nights marked as out of order or out of inventory are subtracted.
Example:
A 5-room property over 5 nights → 25 available room-nights.
If 1 room is out of order for 3 nights → 25 − 3 = 22 available rooms.
Occupancy rate (%)
Rooms sold ÷ rooms available × 100
Cancelled bookings are excluded.
Example:
If 9 of 22 available rooms are booked, occupancy = 40.9%.
If one 1-room booking is cancelled, occupancy becomes 36.4%.
Occupancy is best interpreted together with ADR, RevPAR and RevPAC.
Room revenue
Total revenue generated from occupied rooms only.
Excludes extra charges and cancelled bookings.
Average Daily Rate (ADR)
Room revenue ÷ rooms sold
Excludes city tax, extras and cancelled bookings.
Example:
€5,000 room revenue ÷ 35 rooms sold = €142.9 ADR.
ADR helps assess pricing performance but does not account for costs.
RevPAR (Revenue per Available Room)
Room revenue ÷ rooms available
Example:
€5,000 room revenue and 10 rooms available → €500 RevPAR.
RevPAR helps understand revenue efficiency per room but does not consider expenses.
RevPAC (Revenue per Available Customer)
Total revenue (rooms + extras) ÷ number of guests
Cancelled bookings not included.
This metric helps identify opportunities to increase revenue per guest, such as through upselling or on-site services.
Average length of stay (LOS)
The average number of nights guests stay.
A lower LOS often means more operational work (more check-ins, check-outs, cleanings).
A higher LOS typically increases revenue stability and guest loyalty.
Number of guests
Total number of guests who stayed during the period.
Number of breakfasts sold
Count of breakfasts sold, whether included in the rate or added as an extra.
Breakfast capture rate
Breakfasts sold ÷ number of guests present
Helps you understand how many guests choose to purchase breakfast.
Important:
Breakfasts included in OTA reservations are not counted automatically unless manually added.
This affects both “Breakfasts sold” and the “Breakfast capture rate”.
Revenue summary
The revenue summary includes totals generated from:
Accommodation (separated by VAT rate when relevant)
Reception hall bookings, if applicable
Extra charges
For a detailed breakdown of extra charges, download the Charges report from Reports → Reports.
Registered payment summary
This section lists all payments received in the selected period, ordered by payment type.
To view bookings that are still unpaid, download the Unpaid bookings report from Reports → Reports.
Troubleshooting / FAQs
The report is not arriving by email
The report is not arriving by email
Check spam/junk folders and confirm the email entered is correct. If the report still does not arrive, contact Support.
Indicators do not match what I see in the calendar
Indicators do not match what I see in the calendar
Remember that reports follow stay dates, not booking dates.
Breakfast numbers seem low
Breakfast numbers seem low
OTA breakfasts must be added manually; otherwise, they are not included.
Available rooms look incorrect
Available rooms look incorrect
Check that all out-of-order or out-of-inventory blocks are correctly set for the date range.
Breakfast numbers seem low
Breakfast numbers seem low
OTA breakfasts must be added manually; otherwise, they are not included.
Revenue numbers do not match my invoices
Revenue numbers do not match my invoices
The General Report focuses on stay revenue, not invoice issuance dates.