Overview
The Charges Report in Amenitiz PMS is a valuable tool for hoteliers to track and analyse revenue by guest charges on a daily basis. This report provides insight into room charges, extra charges, and city taxes for each day within a selected period. It is particularly useful for ensuring consistency between charges, payments, and invoices. Understanding these financial metrics is crucial for managing your property's daily operations more effectively.
Important
Ensure that your Amenitiz PMS settings are configured correctly to reflect accurate VAT rates and charge categories.
Step-by-step instructions
Navigate to the Charges Report:
Go to the admin space menu → Reports.
Click on the Reports subsection and scroll down to locate the Charges Report in the list.
Select the report:
Tick the box next to the Charges Report. A pop-up will appear.
Click on Next.
Set up report delivery:
Choose the email address for delivery and specify the date range for the report.
Click on Send reports.
Understand report contents:
Each day has a separate line for bookings over multiple nights.
Note
Cancelled bookings will not appear in the report.
Interpreting report data:
Date: Shows when the charge was consumed or entered.
Type: Identifies the charge (e.g., booked night, city tax).
Category (for "Extra" types): Displays the linked category, if set.
Description: Provides the name of the extra or room category.
Client: Lists the name of the person who made the booking.
Booking reference: Amenitiz booking reference for search or support.
Charge revenue (tax excl.): Tax-exclusive revenue of charges.
VAT rate: Set in your settings; manually update if necessary.
VAT amount: Calculated by multiplying VAT rate by tax-exclusive charge.
Charge revenue (tax incl.): Total charge revenue including VAT.
Source: Indicates where the booking originated (e.g., Amenitiz, OTAs).
Troubleshooting / FAQs
Cannot find a charge in the report
Cannot find a charge in the report
Ensure that the booking was not cancelled as they won't appear.
Incorrect VAT rate displayed for OTA bookings
Incorrect VAT rate displayed for OTA bookings
Manually update it in the booking details if needed.
Missing extra category information
Missing extra category information
Ensure extras are linked to categories in settings.