Overview
The Occupancy Report shows how many rooms were sold compared to how many were available during a selected period.
It helps you:
Monitor occupancy trends
Compare room categories
Analyse performance by client type
Track cancellations
All occupancy metrics follow the official definitions explained in this article.
Step-by-step instructions
1. Access the Occupancy Report
Go to
Reportsin your dashboard.Select
Reportsin the submenu.Scroll to find
Occupancy Report.
2. Request the report
Tick the checkbox next to
Occupancy Report.Click
Next.
3. Choose report details
Select the email address for delivery.
Choose the date range.
Click
Send reports.
Understanding the report contents
Indicator | Simplified definition (full explanation here) |
Rooms sold by category and client type | Total number of booked room-nights during the selected period, broken down by:
|
Client type | Client type is determined by how the guest is marked in the booking:
This classification comes directly from the booking details. |
Available rooms per category | Total number of room-nights available during the selected period, broken down by room category.
Availability is affected by:
|
Occupancy rate | Percentage of available rooms that were booked.
Formula: Rooms sold ÷ Available rooms × 100
Occupancy may exceed 100% in case of overbookings.
This metric helps evaluate how effectively your inventory was filled during the selected period. |
Cancelled bookings | Displays the number of bookings cancelled during the selected period.
Cancellations are counted based on the cancellation date, not the original stay dates. |
Cottage bookings and linked rooms | If a cottage (mother room) is booked:
|
FAQs
Why don’t cancelled bookings appear in rooms sold?
Why don’t cancelled bookings appear in rooms sold?
Rooms sold only includes confirmed or modified bookings. Cancelled bookings are shown separately.
Why does occupancy seem high for cottages?
Why does occupancy seem high for cottages?
When a cottage is booked, all linked rooms are counted individually. This is expected behaviour.
Can I export the report to Excel?
Can I export the report to Excel?
Yes. The report is sent by email in Excel format.