If you think you’ve been targeted by a scammer, follow these essential steps immediately to secure your Yonder account and protect your personal data.
1. Freeze Your Card & Secure Your App
If you believe you’ve shared your card details or entered them on a suspicious website:
Freeze instantly: Open the Yonder app and toggle the 'Freeze' switch in the Card tab. This stops all new transactions.
Change your security codes: Update your Yonder login code and, if you use the same password elsewhere (like your email), change those too.
2. Review the Incident
Take a quick look at how the scammer tried to reach you. This information is vital for the Dutch authorities:
Check the sender: Did the SMS or email come from a "spoofed" number pretending to be Yonder, ClearBank, or a government body like the Belastingdienst?
Identify the hook: Did they ask you to move money to a "Safe Account" (veilige rekening)? Did they send a link to a fake login page or ask you to scan a QR code?
Note the platform: Was it a "friend in need" request on WhatsApp (Hulpvraagfraude)?
3. Contact Yonder Support
Report the incident to us immediately via the in-app chat or email help@yonder.com.
We coordinate with our partner ClearBank Europe N.V. to block fraudulent IBANs and, if necessary, issue you a new virtual and physical card.
Expert Tip: If you have already transferred money, tell us the recipient's IBAN immediately.
4. Report to the Fraudehelpdesk
In the Netherlands, the Fraudehelpdesk is the national anti-fraud hotline. Even if you haven't lost money, reporting the attempt helps them warn other Dutch citizens.
Report online: Visit Fraudehelpdesk.nl to file a report.
Phishing: Forward suspicious emails to valse-email@fraudehelpdesk.nl.
5. File a Police Report (Aangifte)
If you have lost money or if your BSN or DigiD has been compromised, you must file an official report with the Politie.
Online: You can often file a report for internet fraud at Politie.nl using your DigiD.
By Phone: Call 0900-8844 to make an appointment. An official report (aangifte) is often legally required to reclaim stolen funds or protect yourself against identity theft.