Sometimes, personal circumstances can make managing your money more difficult. Whether you are facing a health issue, a major life event, or a period of financial vulnerability, we are here to support you.
How to let us know
You can start a chat with us in-app at any time by clicking "I would like to speak about my situation."
Privacy: Your information will be processed in accordance with the AVG (GDPR) and our Privacy Policy. We record sensitive information with your consent where possible. You have rights regarding your data, including the right to access, update, or request the erasure of your information, subject to legal retention rules.
If you are looking for independent information or support, we have listed trusted Dutch resources below.
Financial Health & Spending
Nibud: The National Institute for Family Finance Information. They provide independent tools and guides to help you understand and manage your household budget.
Geldfit: A government-backed initiative providing free, anonymous advice to get your spending back on track. Call 0800-8115.
Internal Support: If you are struggling with your spending, please reach out. We may be able to help you adjust certain card settings or spending limits to help you stay in control.
Financial Difficulty & Debt
Zelf je schulden regelen: A specialized site to help you create a realistic financial plan and manage debts independently.
NVVK: The Dutch association for debt assistance and budget coaching.
Municipal Support: Under the Wet gemeentelijke schuldhulpverlening (Wgs), your local gemeente (municipality) is required to offer access to debt assistance. Contact your local municipality for more information.
Control over Gambling
Loket Kansspel: The national support centre for gambling addiction, offering 24/7 free and anonymous support via phone, WhatsApp, and chat.
CRUKS: Use this national register to exclude yourself from all Dutch-licensed gambling websites and casinos for a minimum of 6 months.
Alcohol / Drugs
Drugs Infolijn (Trimbos): Reliable information and support regarding drug and alcohol use.
Jellinek: Experts in addiction, providing free self-help tools and treatment advice.
Mental Health & Wellbeing
113 Zelfmoordpreventie: 24/7 support for anyone in emotional distress or at risk of suicide. Call 113 or 0800-0113.
De Luisterlijn: A 24/7 confidential listening ear for anyone who needs to talk.
MIND Korrelatie: Professional psychological support and advice for mental health challenges.
Major Life Events
Juridisch Loket: Free legal information and advice on topics like housing, employment, or divorce.
Slachtofferhulp Nederland: Practical and emotional support for victims of crime, accidents, or traumatic events.
Bereavement: If you need to report the death of a Yonder member, please [view our guide on reporting a death].
Domestic or Financial Abuse
Veilig Thuis: The national center for reporting and advice on domestic or financial abuse. Call 0800-2000 (24/7, free and anonymous).
Immediate Danger: Call 112.
Use the 112NL app to chat with emergency services if you cannot speak.
Text 112 (only if you have previously registered for e-SMS) to report an emergency silently.
Accessibility Needs
If you have any accessibility needs (such as visual impairment or specific communication requirements), let us know via the in-app chat so we can make necessary arrangements for you.