If your Huel subscription looks stuck or isn't updating in your account, here are a few things to try:
1. Refresh your Huel account
Log out of your Huel account and log back in. Navigate to My Subscriptions to see if your recent changes have been successfully applied to your Huel subscription details.
2. Clear your browser cache
Outdated browser data can prevent your Huel account from displaying the most current information. Clear your browser cache and cookies, or try accessing your account using an incognito or private browsing window.
3. Switch device or browser
If the issue persists, try logging into your Huel account from a different web browser (such as Chrome, Safari, or Firefox) or a different mobile device or computer.
4. Verify the processing window
If you made updates to your Huel subscription during the daily processing window (between 2am–5am), your upcoming Huel order may already be locked for shipment. In this case, the updated items or delivery frequency will only apply to your next scheduled Huel order.
Still stuck?
If your Huel subscription remains stuck or your account is not updating after following these steps, say "talk to a human" and we'll connect you with a specialist.
Need further support?
If you have other questions about your Huel subscription, say "talk to a human" and we'll help.