Why has my tracking not updated?

If your Huel order tracking hasn't updated recently, don't worry — this is common and usually resolves within 24 hours. Here are the most common reasons why your Huel order tracking may not be showing movement.

Sometimes the courier (DPD, Royal Mail, or FedEx) takes time to scan and update your Huel order parcel in their system. Tracking updates for your Huel order often appear within 24 hours, but delays of a few hours are normal.

If you've only just received your shipping confirmation email, your Huel order tracking link may not show any movement yet. The courier needs time to process your Huel order parcel at their depot and perform the first scan before your Huel order tracking updates.

Large Huel orders (such as Ready-to-Drink bundles or multi-item orders) may be split into multiple parcels. Some parcels from your Huel order update sooner than others — this is normal. Check your shipping confirmation email for tracking links for all parcels from your Huel order.

If your Huel order is shipping internationally, tracking may pause while your Huel order parcel clears customs. Tracking updates for your Huel order will resume once it's been processed locally in the destination country.

Wait 24 hours — Allow 24 hours for the next tracking scan of your Huel order parcel.

Check your courier's app — Use the courier's own app for the most up-to-date information on your Huel order. For example:

If your Huel order tracking hasn't moved for 3+ working days — Say "talk to a human" and our team will investigate your Huel order. Please include:

If you have other questions about tracking your Huel order or understanding your Huel order status, say "talk to a human" and our team will help.

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