If your Huel order is heading to the wrong address, here's what you can do depending on the status of your Huel order.
UK deliveries (DPD)
Once your Huel order has shipped, you can make changes directly in the My DPD app.
You can update:
House numbers or minor address details for your Huel delivery
Redirect your Huel parcel to a neighbour or DPD Pickup shop
Larger address changes aren't always possible — Large address changes (like a different town or postcode) aren't always possible once your Huel parcel is in transit.
Manage your Huel delivery preferences proactively
To help avoid delivery issues with your Huel order, use the My DPD app to set detailed delivery preferences. You can:
Add specific instructions for the DPD driver on where to leave your Huel parcel
Upload photos of a safe place for your Huel delivery
Nominate a trusted neighbour to receive your Huel parcel if you're not home
Link your what3words location to pinpoint your exact Huel delivery address
If you spot the wrong address early
If you notice the wrong address before your Huel order ships, contact support immediately — address changes for your Huel order are most likely to succeed at this stage.
Say "talk to a human" and provide a Huel specialist with:
Your Huel order number
The correct delivery address for your Huel order
If your Huel order hasn't been picked or packed yet, we may be able to update the Huel delivery address for you.
Important details about your Huel delivery address
Once your Huel order is out for delivery — Rerouting options are limited to what the DPD courier allows.
If your Huel parcel can't be delivered — If your Huel parcel can't be delivered to the wrong address, it may be returned to us. We'll arrange a resend or refund of your Huel order (minus carrier costs if applicable).
Your Huel parcel may be redirected to a DPD Pickup shop — If delivery to your address or a neighbour is unsuccessful, your Huel parcel may be redirected to a DPD Pickup shop. Setting clear delivery preferences in the My DPD app can help avoid this.
Regularly check the My DPD app — Check the My DPD app for updates on your Huel delivery status. If you encounter recurring issues with your Huel order deliveries, contact DPD customer support.
Need further support?
If you have other questions about your Huel order delivery address or need help updating it, say "talk to a human" and our team will help.