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Can I change the address once my order is placed? (uk)

How to change your Huel EU delivery address after placing an order, small address changes via your carrier app, larger address changes by contacting support, and when changes are no longer possible.

Written by Jamie Forbes

You may be able to change your Huel delivery address after placing your order, but whether you can depends on the timing and status of your Huel order.

UK Deliveries

For UK deliveries, you have two options for changing your delivery address depending on the size of the change needed.

Option 1: Small Address Changes (within the same local area)

Small address changes work best when you're updating details within the same local area.

What counts as a small address change:

  • House number change

  • Apartment or flat number change

  • Building name change

  • Safe place change (e.g., "leave in porch" instead of "leave with neighbour")

How to make a small address change:

  1. Wait for your Huel order to ship — you cannot change your delivery address until after your order has left our warehouse

  2. Use the tracking link in your dispatch confirmation email to manage your delivery preferences

  3. Select the option to update your delivery address or add delivery instructions

  4. Confirm the address change

Option 2: Larger Address Changes (different town or country)

If you need to change your delivery address to a completely different location, contact Huel support immediately.

  1. Say "talk to a human" immediately

  2. Provide your Huel order number

  3. Provide the correct delivery address

  4. A Huel specialist will check your order status and attempt to update the address in our system

Important: If your Huel order has already been picked and packed, it may be too late to change the delivery address.

Important Things to Know

  • Once your order is out for delivery — address changes are no longer possible once your parcel leaves the carrier's local depot for final delivery.

  • Wrong address at time of order — if your parcel is delivered to a wrong address you provided, Huel cannot guarantee recovery of the parcel. Always double-check your delivery address before placing your order.

  • Time is critical — the earlier you request an address change, the more likely a Huel specialist can update it before your order is picked and packed.

Need further help? Say "talk to a human" and our team will point you in the right direction.

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