If you think someone has accessed your Huel account without your permission, act immediately using the steps below.
Step 1: Request a New Login Code
Enter your email address and click Continue
Enter the 6-digit verification code sent to your email to log in
Step 2: Secure Your Email Account
Make sure the email address linked to your Huel account has not also been compromised
Update your email password if you have not done so recently — if someone has access to your email, they may also be able to access your Huel account
Step 3: Review Your Huel Account
Log in and check your order history and subscriptions for any changes you do not recognise
If anything looks suspicious, say "talk to a human" immediately and our team will help secure your account
Step 4: Report Suspicious Activity
Say "talk to a human" and our team will:
Investigate any unauthorised activity on your account
Help secure your account against further access
Review any orders or changes made without your permission
Please have your Huel account details ready when you reach out so we can act quickly.
Tips to Keep Your Huel Account Secure
Tip | Why It Matters |
Keep your email account secure | Since login codes are sent to your email, keeping your email account secure protects your Huel account too |
Keep your browser and device updated | Software updates often include important security patches |
Log out of shared devices | Prevents others from accessing your account on shared or public devices |
Log in here: uk.huel.com/account/login
Think your account has been compromised? Say "talk to a human" and our team will investigate immediately.