Use the table of contents on the right to go directly to the error code relevant to you -->
If you encounter an error code that is not listed, please contact our support team!
Conversation time window closed
When does the error occur? | When the conversation window is closed. |
Why does the error occur? | You are trying to send a message outside the specified time slots of a conversation. This problem can occur in conversations via WhatsApp, Instagram, Facebook and Google Business Chat. |
How can the error be fixed? | Please make sure that you send messages within the designated time frames for the various channels. With WhatsApp, it is possible to send template messages outside the 24-hour time window. You can also use the time window filter to control actions depending on whether the communication time window is still open or not. |
Affected Nodes |
|
Template variable blank
When does the error occur? | When atleast one variable is incomplete. |
Why does the error occur? | We can't send out empty variables. |
How can the error be fixed? | Please make sure that you always have access to the information of the selected variables. Otherwise, the automation will be interrupted at the point where a variable is incomplete. This error can often be avoided by proactively asking the end customer for the required information, such as first and last names. |
Affected Nodes | Send WhatsApp Template |
Message payload blank
When does the error occur? | When atleast one variable is incomplete. |
Why does the error occur? | We can't send out empty variables. |
How can the error be fixed? | Please make sure that you always have access to the information of the selected variables. Otherwise, the automation will be interrupted at the point where a variable is incomplete. This error can often be avoided by proactively asking the end customer for the required information, such as first and last names. |
Affected Nodes | Send WhatsApp Template |
Messaging not allowed in account
When does the error occur? | If sending messages is restricted. |
Why does the error occur? | There are various reasons why this action fails. The most common reasons are a used up budget, interrupted channel connection, or message limit reached. |
How can the error be fixed? | Please make sure that the selected channels are still connected and that your message budget has not yet been used up. |
Affected Nodes |
|
Template not found
When does the error occur? | When the selected template can't be found. |
Why does the error occur? | It was probably deleted by a user. |
How can the error be fixed? | Please replace the deleted template with a new one and update your automation. |
Affected Nodes | Send WhatsApp Template |
Conversation label not found
When does the error occur? | When the selected label can't be found. |
Why does the error occur? | It was probably deleted by a user. |
How can the error be fixed? | Please replace the deleted label with a new one and update your automation. |
Affected Nodes | Add label |
Note conversation type mismatch
When does the error occur? | When you're trying to use WhatsApp specific messages for different channels, such as Instagram or Facebook |
Why does the error occur? | You are trying to send a message that is not supported by this channel. For example: WhatsApp quick replies, lists or templates intended for WhatsApp cannot be used in Instagram chats. |
How can the error be fixed? | Please make sure you only send messages on channels that support them. You can use our channel type filter to send different messages depending on the channel type. |
Affected Nodes |
|
User not found
When does the error occur? | When the selected user can't be found. |
Why does the error occur? | It was probably deleted by another user. |
How can the error be fixed? | Please replace the deleted user with a new one and update your automation. |
Affected Nodes | Assign conversation |
Inbox not found
When does the error occur? | When the selected mailbox can't be found. |
Why does the error occur? | It was probably deleted by a user. |
How can the error be fixed? | Please replace the deleted mailbox with a new one and update your automation. |
Affected Nodes | Move to mailbox |
Channel not found
When does the error occur? | When the selected channel can't be found. |
Why does the error occur? | It was probably deleted by a user. |
How can the error be fixed? | Please replace the deleted channel with a new one and update your automation. |
Contact attribute not found
When does the error occur? | When the selected contact attribute can't be found. |
Why does the error occur? | It was probably deleted by a user. |
How can the error be fixed? | Please replace the deleted contact attribute with a new one and update your automation. |
Affected Nodes |
|
Contact list not found
When does the error occur? | When the selected contact list can't be found. |
Why does the error occur? | It was probably deleted by a user. |
How can the error be fixed? | Please replace the deleted contact list with a new one and update your automation. |
Affected Nodes |
|
User missing inbox access
When does the error occur? | When the selected user does not have access to the mailbox. |
Why does the error occur? | We can't assign conversations to a user, if they don't have access to the inbox. |
How can the error be fixed? | Please make sure that all users have access to the respective mailboxes. |
Affected Nodes | Assign conversation |
Contact handle exists already
When does the error occur? | When the telephone number / e-mail address provided is already taken. |
Why does the error occur? | You are trying to assign a phone number or e-mail address to a contact that already belongs to another contact. Each phone number or e-mail address may only be used once per account. |
How can the error be fixed? | Make sure that you do not assign the phone number or e-mail address of an existing contact to a contact. |
Affected Nodes | Edit Contact |
Exchange ideas with experts from your industry in our community. This is the best place to gather initial ideas, especially at the beginning:
Join our Superchat Community