Are you dealing with migration to the new WhatsApp version for the first time? Start here:
Find solutions to the most common issues during the migration to the new WhatsApp version:
WhatsApp Display Name is Not Verified
When does this error occur?
Not verified by Meta
WhatsApp display name rejected by Meta
How to fix it?
Check if you are already Meta verified: Submit Meta Verification
Check WhatsApp display name rejection: Change WhatsApp Display Name
I am Unable to Disable the Two-Step Verification
When does this error occur?
Sometimes the provided link doesn’t work
How do i fix the issue?
Log in to your 360Dialog Account
Click on your Account Name in the top right corner, and select Support
Create a Ticket and your phone number.
Write: “Please deactivate the authentication in two steps for all numbers for this account.” (Warning: to send out the Ticket, it is mandatory to write at least 140 characters)
I am Unable to Log in to Facebook
I do have access to my Login Details and the 2 Factor-Authentication, but can´t proceed on Facebook
Error message: “This action is currently unavailable.” Wait for the specified minutes.
SMS code not received: Reload the page and retry. (If you request the Code too often, Facebook might block your access temporarily)
I have no access to my authentication method
Manage two-factor authentication methods here, if logged into any device.
I Forgot the account linked to Superchat’s WhatsApp number
Consider the associated Facebook Business Manager account.
Attempt to log in with possible accounts.
Use Facebook’s “Find Your Account” page if necessary.
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