1. How can I view (and upgrade) my plan?
In Superchat, click on your initials in the top right corner and click on Plan & Billing
Here, you'll find an overview of all details regarding your Superchat plan:
Costs for your current subscription plan and any additional campaign package.
Number of your connected numbers and users.
You can also compare all plans, make upgrades, add users, numbers, and campaign packages.
2. How can I edit my payment information?
In Superchat, click on your initials in the top right corner and click on Plan & Billing.
Navigate to Invoices on the left-hand side.
Here, you can edit your payment details and view all invoices.
3. What do WhatsApp conversations cost?
As from the 01.07.25 Meta charges per delivered WhatsApp template and no longer per initiated conversation.
📝 Utility templates will remain free as long as the response is within the 24-hour window (Customer Care Window).
Meta calculates costs based on the category of the template as well as the country code of the recipients.
What are the categories for WhatsApp templates?
At Superchat, two categories of WhatsApp templates are used. These differ in price depending on the country code of your customers.
Here are the prices for recipients in the UK as of June 10, 2025:
Category | Type | Price per initiated conversation |
Utility | Business-initiated | 0,0182 € |
Marketing | Business-initiated | 0,0438 € |
4. How much bonus is included in my plan?
As the first German provider, Superchat offers customers a monthly bonus for WhatsApp conversation cost. This bonus is free and aims to offset the new costs from Meta for small and medium-sized businesses.
The business-initiated conversations bonus varies by plan and is given in euros.
Superchat Plan | WhatsApp Bonus business-initiated |
Basic | €10 Bonus per month (about 225 marketing templates per month) |
Professional | €25 Bonus per month (about 550 marketing templates per month) |
Advanced | €40 Bonus per month (about 900 marketing templates per month) |
Premium | €100 Bonus per month (about 2225 marketing templates per month) |
5. How can I adjust my budget?
You can adjust your WhatsApp and SMS budget as follows:
In Superchat, click on your initials in the top right corner and click on Plan & Billing.
Navigate to Budget on the left-hand side.
Here, you can get an overview of your accumulated costs and adjust your WhatsApp and SMS budget as desired.
🎓 Still have questions? Check out the Superchat Academy!
Explore high-quality video tutorials that walk you through setting up your Superchat account — and help you get the most out of the platform, step by step.
Start learning now with the Superchat Academy!