Superchat

First steps on the topic: Automations. What are automations and workflows, and what can I use them for? How do I create an automation?

Get started: Automations

Share Superchat automations with others. How do I send my automation? Share automation.

Best practice: Sharing your Automation

What are tasks in Automations? How is a run defined? What exactly is a node?

Automation Deep Dive: Tasks, Runs and Nodes

Fabian Wernecke

Georg

Tobias Ignatzek

Automations

Using Webhooks in Superchat. How do I use Webhooks? Start automation with a Webhook. Webhook as a trigger

Best Practice: Webhooks

Contact reopens completed conversation trigger. Marked as done reopens trigger.

Best practice: Contact reopens completed conversation

How to simplify your Automation with the Ask Question Node. Receive Customer Data in an Automation. Save customer Data during an Automation.

Best Practice: Ask Question Node

How to use jump to node. Jump back in automation. How to reach a previous point in an automation. How to loop.

Best Practice: Looping in Automation

What is a WhatsApp quick reply? Difference between WhatsApp list and WhatsApp quick replies. Where do I use a WhatsApp quick reply?

Best Practice: WhatsApp Quick Response

What is a WhatsApp list? Difference between WhatsApp list and WhatsApp quick replies. Where do I use a WhatsApp list?

Best Practice: WhatsApp List

Use HTTP requests. Connect systems. Create HTTP connections. Automatically retrieve data.

Best Practice: Send HTTP Request Action

Best practice: Opt-in method as trigger

Learn how to assign colleagues to conversations with automations.

Best Practice: Automatic Assignment

With our Send Conversion Events Action you can send conversions to Meta's Conversion API and improve your ad performance.

Send conversion events to Meta to improve your ad performance

Automation Deep Dive: Message content filter and filter words

Automatically wish your contacts a happy birthday.

Best practice: Set up automatic birthday wishes

Gather all essential customer data within your automations

Best Practice: Gathering customer data

Make sure your customer can re-trigger the automation.

Best practice: Create an automation stopper

Create a workflow that navigates the customer conversation

Best practice: Automising incoming inquiries

Gain newsletter subscribers and update their data as part of an automation

Best practice: Collecting Opt-ins as part of the Automation

Problem in the automation? Error in the automation? Automation not working? Automation error?

Troubleshooting Automations: Common error codes

Encountered a warning in an automation? Find out what it means. Automation help. Yellow warning in automation.

Troubleshooting: Automations - Warnings

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